Meet Duke
AppsSee every app
IndustriesBrowse all industries
Pricing Help centre Custom AI Journal Contact
Start freeSign in

AppsBuild & automate

Automations

Workflow automation for small businessWhen it happens, the next step is ready.

Automations follow a simple pattern: when something happens, if it matches, then do the steps. Approvals are on by default, so nothing goes out until someone has looked at it, unless you decide otherwise.

Describe a routine and Duke sets it up

Start free

Read the guide

Duke in Automations

Describe it once. Duke sets it up.

Tell Duke what should happen and when. He picks the trigger, the conditions and the steps, and shows you the automation before it's saved. When a job needs judgement, he suggests an agent instead.

Who decides

  • Waits for your approvalHe prepares it and shows a one-line preview. Nothing changes until you approve.
  • Just answersReading needs no approval, and he sees only what the person asking may see.
Meet Duke
Waits for your approval

From a sentence to fixed steps.

New automations are saved as drafts. Switching one on is a second, separate yes.

Remind clients by email the day before their appointment.
Waiting for your approvalCreate automation Appointment reminder: 1 day before an appointment, send email template “Appointment reminder”ApproveNot now
Waits for your approval

AI drafts inside a routine.

An AI draft step has Duke write the subject and text for each person. Those steps always wait for someone to approve.

Overdue follow-up · step 1 of 3
AI draft · waiting for your approvalSend “A quick reminder about INV-0131” to Kinsale BakeryApproveNot now
Just answers

What's running, and what it did.

Ask which automations are on and how their runs went.

Which automations ran this week?
DukeRenewal reminder ran for 9 members; 2 emails are waiting for approval. Overdue follow-up ran for 3 invoices.

Automation · Renewal reminder

WhenMembership is about to end, 7 days before
IfPlan is not “Day pass”
ThenSend email template “Renewal reminder”Approval on
Wait3 days
ThenCreate task “Call about renewal”Approval on

When

Start from what happens in your business.

Triggers come from your apps: a new contact, a lead moving stage, a membership about to end, a missed class, an appointment coming up, an invoice going overdue, or a record on one of your own pages.

Contact addedLead won or lostMembership about to endMember stops comingClass missedAppointment coming upInvoice overduePage record reaches a date

With Duke: say what should happen and he picks the trigger for you.

When · Appointment coming up

TriggerAppointment coming upWhen
How soon1 day beforeTiming
ConditionService contains “Colour”If
StepSend WhatsApp template “colour_prep”Then

Then

Steps that do real work.

A step can send an email or an approved WhatsApp template, create a task or update a record. An AI draft step has Duke write the subject and text for each person. Add delays in days or hours between steps.

  • Conditions: equals, contains, greater or less than, is set and more
  • Approval per step, on by default
  • AI draft steps always need approval

Steps · Overdue invoice follow-up

1. AI draft: a polite reminderDuke writes itApproval
2. Wait3 days
3. Create task: call the customerFor the account ownerApproval

Safe to leave running

Every run on the record.

Automations run with the owner's permissions and every change is in the audit log. Each edit saves a new version, run history is kept, and they can't loop into each other. Imports never start automations.

  • Approvals waiting more than 3 days expire
  • See every run and what each step did
Runs · Renewal reminder
MemberStartedStepStatus
Kiara BrooksToday 09:00Send emailWaiting for approval
Leo HartYesterdayCreate taskDone
Ama BoatengMonWait 3 daysRunning

Ready-made

Start from a template, or ask Duke.

Each business type comes with ready-made automations, added switched off so you can read them first. Or describe what you want and Duke builds the automation for you to approve.

  • Renewal reminders, follow-ups for new leads, overdue invoice reminders
  • Switch any of them on when you're happy
When a lead is won, create a welcome call task for whoever owns it.
Waiting for your approvalCreate automation Welcome call: when a lead is won, create task “Welcome call” for the lead's ownerApproveNot now

Ask Duke

Try these in a live demo, signed in as the owner.

Write down your routines. We'll automate them.

We set up the ready-made automations for your business with you, switched off until you've read them. Open a demo to see automations with real runs.

Start free

Talk to us

We reply by email, usually within one working day. No newsletters.