Order management for online sellersThe back office behind your online orders.

Customers, orders, stock and after-sales in one place, with Duke answering WhatsApp. SmartDuke doesn't host your web shop or sync with one: you record each order as a sales order, and everything else follows from it.

Start free See the closest live demo

Duke at your online business

Duke turns WhatsApp chats into orders you can pack.

Your customers order by message, so Duke answers with your prices, notes exactly what each one asked for and saves new buyers. Say the word and he prepares the sales order; parcel questions become tickets with a reply drafted.

Who decides

On its own, by your ruleDuke on duty does it for the customer who wrote, once you switch that action on.
Waits for your approvalHe prepares it and shows a one-line preview. Nothing changes until you approve.
Just answersReading needs no approval, and he sees only what the person asking may see.
Ready when you open the appInsights are made from your own numbers when you open the app.
Checked every morningGoals are measured every morning, with a forecast.

Meet Duke

A day with DukeA Wednesday at a sambal and kaya kitchen in KLWorking

7:00Checked your new customers goal150 new customers by 31 Oct: 112 so far, on pace for 161.Checked every morning
8:15Had today's packing list readyYou open Home: 14 open orders to pack, 2 tickets with no reply.Ready when you open the app
10:20Noted an order on WhatsAppHafiz wants 3 jars of sambal sent to Subang Jaya: RM54, noted for the team.On its own, by your rule
11:00Prepared Hafiz's order for your yesSO-0331: 3 × Sambal plus Klang Valley postage, RM62.00, waiting for approval.Waits for your approval
14:30Drafted a reply about a parcelMei's ticket: your note says it shipped Monday. The email reply is ready.Waits for your approval
17:45Told you what to cook nextYou asked what's low: kaya jars at 6, below your reorder level of 20.Just answers

An example day. Names and numbers are made up.

Duke does this for you

On its own, by your rule

Orders by message, noted properly.

Duke replies with prices from your product list and the postage you told him, saves new buyers and notes what they asked for. Whether a jar is in stock stays with your team.

Hafiz3 sambal please, to Subang Jaya. How much with postage?

Duke on WhatsAppHi Hafiz, the sambal is RM18 a jar and postage in the Klang Valley is RM8, so RM62. I've noted your order and the team will confirm today.

Enquiry noted · 3 × Sambal to Subang Jaya

Waits for your approval

You confirm, Duke enters the order.

Say who and what, and Duke prepares the sales order with your prices. Mark it fulfilled when the parcel goes out, and the jars come off your stock.

Make Hafiz's order: 3 sambal, plus postage.

Waiting for your approvalCreate order SO-0331 for Hafiz Ismail: 3 × Sambal, 1 × Postage Klang Valley, RM62.00ApproveNot now

Just answers

Parcel questions never left hanging.

Each “where's my order?” is a ticket for that buyer. Ask what's waiting and Duke lists the tickets with no reply after a day, with a line on each.

Tickets with no reply

T-0058 · Mei Wong, order not arrived26 h

T-0061 · Arjun Nair, cracked jar lid19 h

T-0063 · Siti Aminah, new address4 h

Ready when you open the app

The day's packing, before you start.

Open Home and Duke has picked out what matters from your own numbers: orders waiting to be handed over, low stock and tickets nobody has answered.

This morning

Orders to hand over14

Kaya, 250 g jar6 leftLow

Tickets with no reply2

A small online seller writing up orders among parcels

FarahCan I order 2 jars of the sambal and 1 kaya? Delivery to Bangsar please.

Duke on WhatsAppHi Farah, the sambal is RM18 a jar and the kaya RM14. I've noted your order and the team will confirm delivery today.

Make the order for Farah.

Waiting for your approvalCreate order SO-0318 for Farah Rahman: 2 × Sambal, 1 × Kaya, RM50.00ApproveNot now

Kopi & Clay Home Store in SmartDuke: the Home page

Live demoClosest live demo: Kopi & Clay Home StoreHome & lifestyle store in Singapore. The same apps, set up for a home & lifestyle store. Open it ↗

The apps online sellers use

Orders, stock and customers, without the spreadsheets.

Sales orders, stock and the help desk, with a role for the people who pack, ship and receive deliveries.

CRM Sales Inventory Invoicing Help desk WhatsApp Email Templates Duke on duty AI agents Insights Imports

Orders

Every order, recorded once.

Record orders that arrive on WhatsApp, by email or from your website as sales orders. Marking one fulfilled takes the stock, and if a line would go below zero nothing changes.

Numbered SO-0001 onwards
Open, fulfilled or cancelled
On the customer's timeline

A list of orders numbered SO-0011 to SO-0020, all fulfilled

Shown: the orders list in Harbour Digital, our agency demo.

Stock

What's left, always right.

Bring your products in from a spreadsheet, then every delivery received and order shipped is a movement. You see low and sold-out products at a glance.

Stock per warehouse or branch
Damaged and returned items recorded

A products list with stock counts, a Low tag and an Out of stock tag

Shown: retail products in Willow & Co., our salon demo.

After-sales

Returns and delivery questions in one thread.

Each question is a ticket for the customer, with their messages, your internal notes and replies by email. The first reply time is recorded.

Open, waiting on customer, resolved, closed
Priority and owner on every ticket

A ticket with the customer's message, reply by email and internal note options, status and priority

Shown: a client request in Harbour Digital, our agency demo.

Pages Duke can build for you

Pages built for an online seller.

We set these up with you, or you ask Duke. The shop's ready-made Custom orders and Supplier orders pages are available too.

Supplier ordersReturnsCouriersCustom ordersWholesale buyers

Talk to us: we set it up for you.

We set SmartDuke up with your products, stock, customer list and WhatsApp number. Kopi & Clay, our store demo with online orders, opens soon; Willow & Co., our salon demo, shows stock today.

Talk to us See the closest live demo

Ask Duke

Try these in Kopi & Clay Home Store, our closest live demo, signed in as the owner.

“Which orders from yesterday are still open?”“Who bought sambal before August but nothing since?”“Draft a reply to Mei about her parcel.”

Give your online orders a proper home.

Send us your product list and customers, and we'll set up orders, stock and after-sales for you.

Start free

Or email support@smartduke.com

Talk to us

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