Health & fitness
Gym & fitness centreLive demoYoga & pilates studioMartial arts schoolSports clubPersonal trainerClinics & care
Physiotherapy clinicLive demoChiropractic clinicDental clinicCounselling & therapyNutrition & dieteticsWellness practitionerEducation
Tutoring centreLive demoCoaching instituteMusic schoolDance schoolLanguage schoolDriving schoolProfessional services
Marketing agencyLive demoConsulting firmAccounting practiceLaw firmArchitecture studioIT servicesTrades & home services
Cleaning companyRepairs & handymanInterior design studioSolar installerPest controlIndustriesProfessional servicesIT services
Client tickets, managed service contracts, quotes, hardware stock, rollout projects and invoices in one place. Duke summarises tickets, drafts replies and flags the contracts coming up for renewal.
Duke at your IT company
He sums up a ticket's whole conversation, drafts the reply for an engineer to approve and flags tickets still waiting for a first answer. Contract renewals, low hardware stock and rollout tasks are a question away, and quotes come from your own product list.
Who decides
Duke does this for you
Duke reads the ticket's whole thread and internal notes, sums it up and drafts the answer. It's emailed to the client only after an engineer approves.
Ask which laptops, docks or spares are running low. Duke reads stock per branch against your reorder levels, so a replacement date is one you can keep.
At or below reorder level
Ask which managed contracts renew in the next 60 days. Duke answers from your contracts page with the monthly fee and renewal date, and adds renewal tasks once you approve.
Contracts renewing · 60 days
Ask what's left on a rollout and Duke lists open tasks, owners and dates. New tasks and moves across the board happen once you approve them.
The apps IT service companies use
Client companies and their staff sit in the CRM. Tickets go to the help desk, contracts are a page, rollouts are projects, and hardware is stock.
Help desk
Log a ticket from a call, an email or a WhatsApp message with its priority and owner. Reply by email, keep internal notes and set it to waiting on the client.
Shown: a Harbour Digital client request, our agency demo
Contracts
A contracts page with the service, monthly fee, renewal date, account owner and status. Up for renewal is easy to spot, and an automation can add a task before each date.
Shown: Harbour Digital's retainers page, our agency demo. Your contracts work the same way.
Hardware
Laptops, monitors and spares with a reorder level and stock per branch. Fulfilling an order takes items out of stock, and it never goes below zero.
Hardware stock
Pages Duke can build for you
We build your pages during guided setup, or you ask Duke for them. For example:
We set it up with your services, contracts, products, engineers and client list. Harbour Digital, our agency demo, shows client requests, project boards, retainers and invoices.
Try these in Harbour Digital, our closest live demo, signed in as the owner.
Tell us how you support your clients and what you sell, and we'll set SmartDuke up for your team. Or open the agency demo first.
Talk to us
A demo business with months of sample data. Pick a role on the sign-in page, no sign-up needed.
Duke, the AI teammate, works inside every app.