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Memberships

Membership management softwareRenewals, before they slip away.

Set up your plans, sell a membership in seconds and see who is ending this week, who lapsed and who starts soon. Renewing is one tap, and reminders go out by email.

Give Duke a renewals goal and he works towards it

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Duke in Memberships

Duke knows who's about to lapse.

He counts the renewals due and the money at stake, sends your reminders and renews members when you say so. Give him a renewals target and he works towards it.

Who decides

  • Your templates, up to a limitIf you opt in, an agent sends messages that are entirely your approved templates, up to a limit per run.
  • Waits for your approvalHe prepares it and shows a one-line preview. Nothing changes until you approve.
  • Ready when you open the appInsights are made from your own numbers when you open the app.
  • Checked every morningGoals are measured every morning, with a forecast.
Meet Duke
Ready when you open the app

Renewals at stake, counted.

Open the app to renewals due this week with what they're worth, who already renewed and who lapsed.

Today · Pulse Fitness Studio

Renewals due in 7 days12 · $1,408Do first
Already renewed5
Lapsed in the last 30 days5See who
Your templates, up to a limit

Reminders that go on their own.

An agent can send your approved renewal template to members ending soon, every week, without asking, up to the limit you set. Anything Duke words himself waits.

Renewal reminders ran · Monday 9:00
DukeSent your Renewal reminder template to 9 members whose plan ends in the next 10 days.
Waits for your approval

Renewed in one sentence.

Sell, renew or cancel by asking. The preview shows the plan, the price and the dates before anything changes.

Renew Jordan on the annual plan.
Waiting for your approvalRenew Jordan Hale on Annual ($899), starting Sat 10 OctApproveNot now
Checked every morning

30 renewals by month end.

Duke drafts a plan from your numbers, like reminding members 10 days before the end, and tells you honestly each morning whether you'll make it.

Goal · Renewals

30 by 31 Oct19 so farBehind
Forecast27 by 31 Oct
Memberships page with 118 active, $950 sold this month, 39 due to renew and 5 lapsed, and an Ending soon list with progress bars and Renew buttons

Live demoPulse Fitness Studio: 39 memberships due to renew, $3.6K at stake

Plans

Your plans, your lengths, your prices.

A plan has a name, a length in days or months and a price. Sell it to a contact and the price is copied onto that membership, so changing a plan later never changes what someone already bought. Plans you stop selling are switched off, not deleted.

  • Any length: 10 days, 1 month, 12 months
  • Active, expiring, expired and upcoming worked out from the dates
  • Members and their memberships can be imported from a spreadsheet

With Duke: “Add a Student quarterly plan at $159” and he creates it after your yes.

Plans
PlanLengthPriceSelling
Monthly unlimited1 month$89Yes
Student monthly1 month$59Yes
Annual12 months$899Yes
Summer pass60 days$150Off

Who's due

Ending soon, sorted for you.

The Ending soon view splits this week from later this month, each row with a progress bar and how many days are left. The numbers at the top show active members, sales against last month's pace, renewals due with the money at stake, and who lapsed.

  • Views for Ending soon, Active, Starting, Lapsed and Cancelled
  • Renew in one tap: the next one starts the day after the current one ends
  • A memberships card on every contact's page

With Duke: Duke on duty can't cancel or change a membership on WhatsApp: that always needs a person.

Enrolments page with 71 active students, CA$4K sold this month, 60 due to renew and 3 lapsed, and rows marked Renewed or Ends in 2 days with Renew buttons

Brightpath Learning Centre, our tutoring demo, calls them enrolments

Reminders

A reminder before the last day.

Ready-made automations send a renewal reminder by email as a membership is about to end, and a welcome when someone joins. You choose how many days before, and the wording is your own template.

  • Triggers for sold, renewed, cancelled and about to end
  • Add an approved WhatsApp template as a step if you use WhatsApp

Membership automations

Renewal reminder7 days before the end · emailOn
WelcomeWhen a membership is sold · emailOn

Ask Duke

Try these in a live demo, signed in as the owner.

Questions

Memberships: common questions

How much does membership management software cost?

SmartDuke includes memberships in every plan from ₹1,999 or $49 a month for the whole business, not per member or user, with attendance, booking and the member app too. Growth at ₹3,999 or $99 adds more team members and a second branch. India prices are before 18% GST.

Can it send renewal reminders automatically?

Yes. SmartDuke's ready-made automations email a renewal reminder as a membership is about to end, and a welcome when someone joins, in your own wording. On Growth and above, an AI agent can also send your approved renewal template every week up to a limit. Anything Duke words himself waits for you.

Can I see who is about to lapse?

Yes. SmartDuke works out who is ending this week, who has lapsed and who starts soon from the dates. Renewals due this week are shown with what they're worth and who already renewed, and renewing a member takes one tap.

Can members see their plan on their phone?

Yes. SmartDuke gives your members their own app in your brand. They sign in with a code from their email and see their plan, their visits and their classes, and they can book a class or join a waiting list themselves.

Does a membership work across branches?

Yes. In SmartDuke, customers and their memberships belong to the whole business, while each branch has its own classes, staff hours and invoices. Starter covers one location, Growth up to two branches and Pro unlimited branches, so each member has one record across every branch.

See who's due to renew.

Pulse Fitness Studio's demo has 118 active members and a week of renewals to work through. Open it, or tell us about your plans.

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