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Data export

Data exportYour data is yours. Take it any time.

Owners can export everything as one ZIP file whenever they want. When a customer asks to be forgotten, you can erase their details properly while keeping the record of who did what.

Exports always need a person

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Duke and your data

Duke never exports your data.

Exports always need a person. Duke answers questions about your data with your permissions, but taking it out of SmartDuke, or erasing someone, is a decision for people.

Meet Duke

Always a person

The owner starts exports.

Duke has no way to export. Ask him and he'll tell you where to start one.

Can you send me all our data?
DukeExports aren't something I do. As the owner, you can start one in Settings, and the link is emailed to you when it's ready.
Always a person

Erasing someone is a person's call.

It needs a role that allows it and typing ERASE. Duke can't erase anyone.

Always a person

Not on WhatsApp, either.

Whatever a customer asks, Duke on duty never exports or deletes anything.

Data export

Started byThe owner
ContentsEvery table, as JSON lines
SecretsNever includedSafe
ReadyEmailed to you with a link7 days

Export

Everything, in one file.

An export runs in the background and puts every table of your business's data into one ZIP, each as JSON lines. You get an email when it's ready, and the download link lasts seven days.

  • Owners only
  • Passwords, keys and tokens are never included

With Duke: Duke never exports. Only the owner starts an export.

Exports

Export of 6 OctReady, link valid 7 daysDownload
Export of 1 SepLink expired

Erase a person

Forget a customer, properly.

When a customer asks to be forgotten, type ERASE to confirm. Their details, notes, tasks, tags, fields, message content and linked page records are removed.

  • Helps you answer GDPR and DPDP requests
  • Confirmed by typing ERASE, so it's never an accident

Erasing Sam Turner

Details, notes, tasks, tags and fieldsRemoved
Message contentRemoved
Linked page recordsRemoved
Invoices and paymentsKept, anonymised

What stays

The record of who did what.

After an erasure, the history is blanked but who did what and when is kept. Financial records stay for your books, with the person's details anonymised.

  • The audit log keeps who and when
  • Invoices stay, with the person's details removed

Audit entry after erasure

ActionContact updatedKept
WhoJess MorganKept
When3 Aug, 11:20Kept
Before / afterBlankedErased

Take your data with you, any time.

Your data stays yours and you can take it with you whenever you like. Ask us how exports and erasure work for your business.

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We reply by email, usually within one working day. No newsletters.