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IndustriesClinics & carePhysiotherapy clinic

Physiotherapy clinic softwareTreatment plans that don't stall.

Your diary, patients, treatment plans and invoices in one place. Duke answers enquiries on WhatsApp, books initial assessments and finds the patients whose plan stopped before they were discharged.

Duke at your physio clinic

Duke picks up the plans that quietly stall.

He books initial assessments from WhatsApp, fills in the intake form from what the patient tells him, and each morning finds patients halfway through a plan with nothing in the diary. Rebooking offers wait for your yes, so nobody drifts off before discharge.

Who decides

  • On its own, by your ruleDuke on duty does it for the customer who wrote, once you switch that action on.
  • Waits for your approvalHe prepares it and shows a one-line preview. Nothing changes until you approve.
  • Just answersReading needs no approval, and he sees only what the person asking may see.
  • Checked every morningGoals are measured every morning, with a forecast.
Meet Duke
A day with DukeA Monday at a physio clinic in LondonWorking
  1. Measured initial assessments45 initial assessments in October: 31 booked so far, on pace for 48.Checked every morning
  2. Rebook patients found 7 peopleActive plans, nothing booked: two free times each with their own physio, drafted.Waits for your approval
  3. Booked an initial assessmentTom's knee hurts after running. Wednesday 9:15 with Hannah, from her free times.On its own, by your rule
  4. Filled in Tom's intake formRight knee, three weeks, pain 6 out of 10, wants to run a 10k again.On its own, by your rule
  5. Listed plans that haven't movedHannah asks between patients: 23 plans unchanged for 14 days, grouped by practitioner.Just answers
  6. Passed an invoice query onA patient questioned a £65 charge. Handed to the front desk with Duke's reason.On its own, by your rule
An example day. Names and numbers are made up.

Duke does this for you

Waits for your approval

Patients rebooked before they drift.

The Rebook patients agent finds active plans with nothing booked for 10 days and drafts two free times with each patient's own practitioner. You approve them one by one or all at once.

Rebook patients7 patients on an active plan with nothing booked. Grace Okafor has gone longest: 16 days, 4 of 8 sessions left.
Waiting for your approvalSend WhatsApp template “Your next session” to Grace Okafor: Tue 8:00 or Thu 17:30 with HannahApproveNot now
On its own, by your rule

Assessments booked, intake filled in.

Switch on booking and capture, choose your Intake forms page, and Duke books the assessment from free times, then saves what the patient says about the injury.

Duke on WhatsAppHi Tom. Hannah has an initial assessment on Wednesday at 9:15 or Friday at 14:00. Which works for you?
Booked · Initial assessment, Wed 9:15 · Intake form filled in
Just answers

Stalled plans, by practitioner.

Ask which treatment plans haven't moved in two weeks. Duke reads your Treatment plans page, groups them by practitioner and flags the ones with a review already due.

Treatment plans · no change in 14 days

Hannah Moss9 plans
James Carter8 plans3 reviews due
Priya Nair6 plans
Checked every morning

Assessments counted every morning.

Set “45 initial assessments in October”. Duke counts that appointment type at 7 each morning, forecasts the month and drafts steps for you to keep or drop.

Goal · 45 initial assessments in Oct

Booked so far31
Forecast48Ahead
Next stepFollow up September's enquiries
A physiotherapist treating a patient on a treatment table
Home for Northside Physio & Wellness: 23 treatment plans not moved for 14 days, a patient who asked for a person, and today's numbers

Live demoNorthside Physio & Wellness, London: about 570 patients, four practitioners, Pilates classes and months of history

The apps physio clinics use

Switched on and set up in your clinic's words.

Patients, practitioners, appointments, Pilates classes and invoices, with roles for practitioners and the front desk.

Diary

Every practitioner's day, from their own hours.

Initial assessments, follow-ups, sports massage and Pilates one-to-ones, each with its own length. Free times are worked out from working hours, time off and the buffer after each appointment.

  • Double-booking a practitioner is refused
  • Appointment reminders you set up once as an automation
  • Choose which appointment types patients can book on WhatsApp
Appointments diary by practitioner with initial assessments and follow-up treatments, one practitioner not working

From the Northside Physio demo.

Treatment plans

A plan for every patient, on one board.

Active, review due and discharged, with sessions planned and done, the practitioner and the next review date.

  • Linked to the patient and shown on their timeline
  • Each page visible only to the roles you choose
Treatment plans board with Active, Review due and Discharged columns, sessions planned and done on each card

From the Northside Physio demo.

Invoices

Self-pay and insured, side by side.

Invoices and receipts with the insurer and authorisation number, part payments, and refunds with a reason.

  • Overdue follow-ups by email, with a call task
  • Six-session packages on their own page
Invoices for follow-up treatments linked to insurers with authorisation numbers, and an overdue amount

From the Northside Physio demo.

Classes

Clinical Pilates, with places and waiting lists.

Run classes alongside appointments. Patients book them in your patient app, and a full class takes a waiting list.

  • Duke suggests another class when one keeps filling
  • Attendance marked from the class list
A week of Pilates classes with places and two full classes

From the Northside Physio demo.

Ready-made pages

Intake forms, treatment plans, packages, feedback.

A clinic starts with ready-made pages linked to patients, each visible only to the roles you choose. Change them or add your own by asking Duke.

Intake formsTreatment plansPackagesPatient feedback
Walk around our sample physio clinic.

Northside Physio & Wellness has about 570 patients, four practitioners, Pilates classes, insurer invoices and months of history. Sign in as the owner, a manager, a practitioner or the front desk, or open the patient app.

Try the live demo (opens in a new tab)

Questions

Physiotherapy clinic: common questions

How much does physiotherapy clinic software cost?

SmartDuke costs ₹1,999 a month in India or $49 elsewhere for the whole clinic, with up to 3 team members and one location. Growth at ₹3,999 or $99 adds up to 10 team members, two branches and Duke answering WhatsApp enquiries on his own. Every plan includes every business app, and India prices are before 18% GST.

Can patients book appointments on WhatsApp?

Yes, on the Growth plan and above. With Duke on duty, SmartDuke's AI assistant answers enquiries on your WhatsApp number and books initial assessments into each practitioner's free times, worked out from their hours, time off and the buffer after each appointment. Anything about money, or anything unusual, goes to a person.

Can I track treatment plans and spot patients who stopped coming?

Yes. SmartDuke keeps every patient's treatment plan on one board as active, review due or discharged, with sessions planned and done, the practitioner and the next review date. Duke finds the patients whose plan stopped before they were discharged, so your team can offer them times to come back.

Does it handle insurer invoices as well as self-pay?

Yes. SmartDuke invoices and receipts can carry the insurer and the authorisation number, side by side with self-pay patients. You can record part payments, issue refunds with a reason, and see at a glance on the Due and Overdue tabs what is still owed and by whom.

Who can see patient notes and intake forms?

In SmartDuke, intake forms, treatment plans and other clinic pages are linked to patients and visible only to the roles you choose. Each person on your team gets View, Edit or Full access per area, and Duke never does more than the person asking him is allowed to do.

Can I try it before paying?

Yes. SmartDuke has free live demo businesses at smartduke.com/demos, with months of sample data and Duke switched on, and no sign-up needed. You can also set up your own business as a free draft. A draft that isn't published is deleted after 30 days, and you only pay when you publish.

Bring SmartDuke to your clinic.

We set it up with your services, practitioners, prices, patients and WhatsApp number. Tell us about your clinic, or open the demo first.

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