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IndustriesHealth & fitnessGym & fitness centre

Gym management softwareMembers, classes and renewals, with Duke at the front desk.

Members, memberships, check-ins, classes and fees in one place. Duke answers enquiries on WhatsApp, books trials, chases renewals and spots the members who stopped coming.

Duke at your gym

Duke runs the front desk while you coach.

He answers the WhatsApp enquiries that come in mid-session, books free trials into the times you've opened, and gets renewals and win-back notes ready for your yes. You stay on the floor; the desk keeps moving.

Who decides

  • On its own, by your ruleDuke on duty does it for the customer who wrote, once you switch that action on.
  • Waits for your approvalHe prepares it and shows a one-line preview. Nothing changes until you approve.
  • Just answersReading needs no approval, and he sees only what the person asking may see.
  • Ready when you open the appInsights are made from your own numbers when you open the app.
  • Checked every morningGoals are measured every morning, with a forecast.
Meet Duke
A day with DukeA Tuesday at a gym with two branchesWorking
  1. Checked your renewals goal30 renewals by month end: 19 so far, on pace for 31.Checked every morning
  2. Had the morning read readyYou open Home: 6 renewals due this week, $1,140 in fees overdue.Ready when you open the app
  3. Booked a free trial on WhatsAppJordan asked about evenings. Thursday 6:30 pm, from your free times.On its own, by your rule
  4. Drafted 6 renewal remindersOne per member ending this week, from your Renewal template.Waits for your approval
  5. Noted a goal for the trainerRavi wrote “lose 5 kg by March”. Added to his Fitness assessment.On its own, by your rule
  6. Drafted a reply to a late questionQuiet hours: the answer on locker prices waits for the desk at 7.Waits for your approval
An example day. Names and numbers are made up.

Duke does this for you

Waits for your approval

Win back the members who drifted.

Ask who hasn't checked in for two weeks. Duke lists them from check-ins and drafts a note for each, ready for your yes.

Who hasn't come in for 14 days?
Duke9 members, 4 of them on annual plans. The longest gap is Mia Torres, 31 days.
Waiting for your approvalSend WhatsApp template “We miss you” to 9 membersApproveNot now
On its own, by your rule

Trials booked mid-session.

With booking switched on, Duke offers free trial times from your schedule and books the one the person picks. You see it on the desk's list.

Duke on WhatsAppHi Jordan! Thursday at 6:30 pm or 7:15 pm at the Downtown branch. Which suits you?
Booked · Free trial, Thu 6:30 pm
Just answers

Fees owed, in one answer.

Who owes what, how late, and which part payments are still open. Reminders go out once you approve them.

Overdue fees

Carlos Mendes · Quarterly$27018 days
Priya Shah · Monthly$956 days
Leo Grant · PT pack, part paid$150 leftDue Fri
Checked every morning

A number he works towards.

Say “40 free trials by 19 October”. Duke drafts the steps, you keep the ones you like, and every morning he tells you honestly how it's going.

Goal · 40 free trials by 19 Oct

Booked so far29
Forecast52Ahead
Next stepInvite last month's enquiries
A trainer coaching a client through a pulling exercise in a gym
Home for Pulse Fitness Studio: what needs the owner today, prepared by Duke

Live demoPulse Fitness Studio, Austin: 118 active members, two branches, classes, trainers and months of history

The apps gyms use

Switched on and set up in your gym's words.

Members, trainers, classes and fees. Every gym starts with these, plus roles for the front desk, trainers and sales, and you can add any other app later.

Memberships

Know who's due, before they lapse.

Monthly, quarterly or student plans. Ending soon, lapsed and upcoming are worked out from the dates, and renewing is one click.

  • Due to renew in 30 days, with the money at stake
  • Check-ins warn the front desk about ended memberships
  • Members see their plan in your own member app
Memberships: 118 active, due to renew, lapsed, with Renew buttons

Classes

Full classes fill their waiting list.

Schedule a class weekly in one go, and set places and trainers per branch. When someone cancels, the first person waiting gets the place.

  • A week view by trainer and branch
  • Attendance marked from the class roster
  • Duke points out when another class would fill
A week of classes with places taken and waiting lists, and Duke's idea to add a class

Duke on duty

WhatsApp answered at 11 pm.

You choose what Duke may do on your number: answer, save details, book, reply, hand over. Money, cancellations and anything unusual always go to a person.

  • Take over any conversation, give it back when you're done
  • Duke says why he handed over
Duke on duty: WhatsApp conversations Duke is answering, and one that needs a person

Check-ins

A front desk that knows everyone.

Type a name, tap Check in. The desk sees at once if a membership has ended or ends this week, and today's visits compared with last week.

  • “Slipping away”: members who haven't been in, with one button to draft a note
  • Double taps within 30 minutes are ignored
Check-ins: today's visits, the busiest hour and a Slipping away list

Ready-made pages

Assessments, workout plans, lockers.

A gym starts with ready-made pages, linked to members. Change any of them, or add your own, by asking Duke.

Fitness assessmentsWorkout plansDiet plansPT packagesLockersGuest passesEquipmentRepairs
Walk around our sample gym.

Pulse Fitness Studio has members, classes, trainers, fees and months of history. Sign in as the owner, a manager, the front desk, a trainer or sales, or open the member app.

Try the live demo (opens in a new tab)

Questions

Gym & fitness centre: common questions

How much does gym management software cost in India?

SmartDuke starts at ₹1,999 a month for the whole gym, not per user, with up to 3 team members and one location. Growth is ₹3,999 for up to 10 team members, two branches and Duke answering WhatsApp on his own. Pro is ₹7,999 for unlimited branches. Prices are before 18% GST, and yearly billing gives two months free.

Can members get renewal reminders on WhatsApp?

Yes. SmartDuke shows who is ending soon, and Duke drafts a reminder for each member from your own template for you to approve. WhatsApp runs on your own number through Meta's official WhatsApp Business platform, with approved templates to start a chat. Ready-made automations can also email a reminder a set number of days before a membership ends.

Can members check in with a QR code?

Yes. With SmartDuke, members can check in by scanning a QR code at the door, or the front desk can search a name and tap Check in. The desk sees at once if a membership has ended or ends this week, and members who haven't been in for two weeks are flagged so you can win them back.

Does it work for a gym with more than one branch?

Yes. SmartDuke runs every branch from one account: each has its own classes, staff hours, invoices and stock, while members and their memberships belong to the whole business. Starter covers one location, Growth up to two branches and Pro unlimited branches. Places and trainers can be set for each class per branch.

Can Duke answer gym enquiries on WhatsApp by himself?

Yes, on the Growth plan and above. With Duke on duty, SmartDuke's AI assistant answers enquiries on your WhatsApp number from what you've told him and books free trials into the times you've opened. You choose what he may do, and can start him on drafts only. Money, cancellations and anything unusual always go to a person.

Can I try it before paying?

Yes. SmartDuke has a free live demo gym, Pulse Fitness Studio, with members, classes, trainers and months of history, and no sign-up needed at smartduke.com/demos. You can also set up your own gym as a free draft. A draft that isn't published is deleted after 30 days, and you only pay when you publish.

Bring SmartDuke to your gym.

We set it up with your plans, classes, members and WhatsApp number. Tell us about your gym, or open the demo first.

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