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Cleaning companyRepairs & handymanInterior design studioSolar installerPest controlConnect your own WhatsApp Business number through Meta's official Cloud API. Start chats with approved templates, reply freely within 24 hours, and keep every message on the customer's page.
Duke in WhatsApp
Put Duke on duty on your WhatsApp and he replies to customers who write to you, from what you've told him. In the app, he drafts replies and template messages for you to send.
Who decides
On duty, Duke replies to people who wrote first, about their own business with you. He starts on drafts your team sends with one tap, until you let him answer on his own.
Ask Duke to answer a customer in your words. He writes it, and you approve the exact text before it's sent.
Describe a template and Duke writes it with the right placeholders, then submits it to Meta for review once you approve.
Starting a chat, or messaging many people at once, always needs a person. Duke can prepare it; you decide.
Live demoSkyline Realty's WhatsApp conversations, with Duke answering and one handed to a person
Your own number
Each business connects its own WhatsApp Business number on Meta's Cloud API. Your access token is stored encrypted and only its last four characters are ever shown.
With Duke: Duke on duty answers on this same number, under your assistant's name.
WhatsApp · connected number
Templates and the 24-hour window
Meta asks that a new conversation opens with an approved template. Once the customer writes back, you can reply in your own words for 24 hours. Submit templates to Meta from inside SmartDuke and follow their review.
Pulse Fitness Studio's templates: two WhatsApp templates approved by Meta
On the customer's page
Incoming and outgoing messages sit on the contact's Messages card, with a composer right there. A number you've never seen becomes a contact on its own, and numbers are saved in international format.
With Duke: he reads a customer's message history before drafting, if your role may read it.
Automations and agents
An automation can send an approved WhatsApp template as one of its steps. An AI agent can be allowed to send approved templates on its own, up to a limit per run, as long as the message is entirely your template with no words written by the AI.
Who sends what
Try these in a live demo, signed in as the owner.
Works with
Questions
Yes. SmartDuke connects your own WhatsApp Business number through Meta's official Cloud API. Messages go out from your number, delivery ticks and replies come back into SmartDuke, and every conversation is kept on the customer's page beside their bookings, invoices and notes.
Meta asks that a new WhatsApp conversation opens with an approved template. In SmartDuke you write templates, submit them to Meta and follow their review from the same screen. Once the customer writes back, you can reply in your own words for 24 hours after their last message.
Yes, with a person deciding. In SmartDuke, starting a chat or messaging many people always needs someone to approve it. An automation can send an approved template as a step, and an AI agent can send approved templates on its own up to a limit per run, as long as no words are written by the AI.
Yes, on the Growth plan and above. With Duke on duty, SmartDuke's AI assistant replies to people who wrote first, about their own business with you. He starts on drafts your team sends with one tap until you let him answer on his own, and hands money questions and anything unusual to a person.
Yes. SmartDuke includes WhatsApp in every plan from ₹1,999 or $49 a month, along with every other business app, and Duke can draft replies on every plan. Duke answering customers on his own, Duke on duty, starts on the Growth plan at ₹3,999 or $99. India prices are before 18% GST.
We connect it with you, set up your first templates and send them to Meta for review. Tell us about your business, or try a demo first.
Talk to us
A demo business with months of sample data. Pick a role on the sign-in page, no sign-up needed.
Duke, the AI teammate, works inside every app.