Meet Duke
AppsSee every app
IndustriesBrowse all industries
Pricing Help centre Custom AI Journal Contact
Start freeSign in

AppsOperations

Bookings

Online booking softwareAppointments and classes, never double-booked.

Free times come from each person's working hours, time off and what's already booked. Classes have places and waiting lists that look after themselves. Duke can book customers in on WhatsApp.

Duke books customers on WhatsApp while you work

Start free

Read the guide

Duke in Bookings

Duke fills your diary while you work.

Customers ask on WhatsApp and Duke offers your free times and books them in. He reads the diary and the timetable for you, and works towards the bookings you're aiming for.

Who decides

  • On its own, by your ruleDuke on duty does it for the customer who wrote, once you switch that action on.
  • Waits for your approvalHe prepares it and shows a one-line preview. Nothing changes until you approve.
  • Just answersReading needs no approval, and he sees only what the person asking may see.
  • Checked every morningGoals are measured every morning, with a forecast.
Meet Duke
On its own, by your rule

Booked on WhatsApp, mid-appointment.

With booking on, Duke on duty offers free times for the services customers may book themselves, then books, moves or cancels that customer's own appointment.

Duke on WhatsAppMia has 5:30 pm or 6:30 pm on Thursday. Which suits you?
Booked · Thu 6:30 pm with Mia
Waits for your approval

Tomorrow's visitors, reminded.

Ask for a reminder the day before each appointment. Duke sets up the automation with your template, and it runs once you approve it.

Remind clients on WhatsApp the day before their appointment.
Waiting for your approvalCreate automation Appointment reminder: 1 day before an appointment, send WhatsApp template “appt_reminder”ApproveNot now
Just answers

Who didn't show up?

Ask about any day or week and Duke reads the diary, with who came, who cancelled and who didn't turn up.

Who didn't show up this week?
DukeThree no-shows: Daniel Price on Monday, Ella Ward on Wednesday and Sam Cole yesterday, all follow-ups with Sophie.
Checked every morning

40 trials this month.

Set a goal on appointments booked. Duke drafts the plan, like offering a free time to every enquiry that hasn't booked, and checks the pace every morning.

Goal · Free trials booked

40 by 31 Oct29 so farAhead
Offer a time to every enquiryDaily 10:00Step
Invite no-shows to rebookMondaysStep
A week of classes, HIIT, Yoga, Spin, Strength and Zumba, each with its places filled, some marked Full or Full +1, and a Duke idea to add another Strength class

Live demoPulse Fitness Studio's class week: Duke spots a class worth adding

Appointments

A diary built from real working hours.

Set each team member's working hours, split shifts included, and their time off. SmartDuke works out the free times, leaving room for other appointments, the buffer after each one and any classes they teach. Booking the same person twice is refused.

  • Appointment types with length, buffer and an optional price
  • Booked, completed, no-show or cancelled
  • The team member is told when someone else books, moves or cancels for them

With Duke: “Block Sophie's leave next Friday” is one sentence and one approval.

An appointments diary in columns per practitioner with working hours, one marked Not working, and cards such as Initial assessment and Follow-up treatment, session 5 of 5

Northside Physio & Wellness, our clinic demo: a day per practitioner

Classes

Places, waiting lists and no overbooking.

Give a class its length, places and colour, then schedule it once or weekly on the days you choose. When it's full, people join the waiting list, and a freed place goes to the next person automatically.

  • Booked, waitlisted, cancelled, attended or no-show
  • Mark attendance from an hour before the start
  • Cancel a session and its bookings are cancelled too, on each customer's timeline

With Duke: “Add Spin on Saturdays at 9 for 8 weeks” and he puts it on the timetable after your yes.

A week of tutoring classes such as Grade 9-10 Math, French Immersion and SAT Math, with a Duke idea that English and Essay Writing at 4:30 pm is full on 2 days

Brightpath Learning Centre, our tutoring demo: classes for each subject

Booking rules

Decide what customers can book themselves.

For each appointment type, choose whether customers may book it themselves, how much notice you need and how far ahead they can book. Those are the types Duke on duty can offer on WhatsApp.

  • Minimum notice and days ahead per type
  • Reminders before each appointment, set up once as an automation

With Duke: the types you mark as bookable are the only ones Duke on duty offers on WhatsApp.

Appointment type · Women's cut and blow-dry

Length60 minutesNumber
Buffer after15 minutesNumber
PriceA$95Money
Customers can book itYesYes / no
Minimum notice4 hoursNumber
Book up to30 days aheadNumber

Ask Duke

Try these in a live demo, signed in as the owner.

Questions

Bookings: common questions

How much does online booking software cost?

SmartDuke includes booking in every plan from ₹1,999 or $49 a month for the whole business, not per staff member, with every other business app. Duke booking customers in on WhatsApp by himself starts on the Growth plan at ₹3,999 or $99. India prices are before 18% GST.

Does it prevent double-booking?

Yes. SmartDuke works out free times from each person's working hours, time off and what's already booked, with a buffer after each appointment if you want one. A person can't be booked twice for the same time, so the times you offer are always really free.

Can classes have places and waiting lists?

Yes. In SmartDuke each class has a set number of places. When it's full, people join a waiting list, and when someone cancels, the first person waiting gets the place. Members can book or join the waiting list themselves in your member app.

Can customers book appointments on WhatsApp?

Yes, on the Growth plan and above. With booking switched on for Duke on duty, SmartDuke's AI assistant offers free times for the services customers may book themselves, then books, moves or cancels that customer's own appointment. You choose which services he can book.

Can it send appointment reminders?

Yes. Ask Duke for a reminder the day before each appointment and SmartDuke sets up the automation with your own template. It runs once you approve it, and you can ask Duke any time who came, who cancelled and who didn't turn up.

See a real diary and timetable.

The clinic, salon, gym and tutoring demos each run their own bookings. Open one, or tell us how your days are booked.

Start free

Talk to us

We reply by email, usually within one working day. No newsletters.