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IndustriesBeauty & wellnessNail studio

Nail salon softwareEvery infill back in the book.

Gel, BIAB, acrylics and pedicures booked by nail tech, with the right length for each set. Duke answers on WhatsApp and lines up reminders for clients who are due an infill, for you to approve.

Start free See the closest live demo (opens in a new tab)

Duke at your nail studio

Duke spots the infills due before anything lifts.

Gel, BIAB and acrylic clients need an infill every three to four weeks, and the ones who forget end up with lifting or a new set elsewhere. Duke finds who's due, sends your own infill reminder up to a limit you set, and books the infill with their usual tech.

Who decides

  • On its own, by your ruleDuke on duty does it for the customer who wrote, once you switch that action on.
  • Your templates, up to a limitIf you opt in, an agent sends messages that are entirely your approved templates, up to a limit per run.
  • Waits for your approvalHe prepares it and shows a one-line preview. Nothing changes until you approve.
  • Just answersReading needs no approval, and he sees only what the person asking may see.
  • Checked every morningGoals are measured every morning, with a forecast.
Meet Duke
A day with DukeA Wednesday at a three-tech nail studioWorking
  1. Measured your infills goal120 infill appointments in October: 71 so far, on pace for 118.Checked every morning
  2. Sent 9 infill remindersOnly your “infill_due” template, under your standing approval of 15 a run.Your templates, up to a limit
  3. Booked Leah's BIAB infillShe replied to the reminder. Friday 11:30 with Tasha, her usual 60 minutes.On its own, by your rule
  4. Noted a gel sensitivityRuby said her last gel made her fingers itch. Added to her Nail profile.On its own, by your rule
  5. Told you Saturday's new setsYou ask: 4 new acrylic sets on Saturday, split between Mel and Tasha.Just answers
  6. Drafted a reply about a snapped nailQuiet hours: Jess's repair question waits as a draft for the morning.Waits for your approval
An example day. Names and numbers are made up.

Duke does this for you

Your templates, up to a limit

Infill reminders on a standing yes.

Approve once: your agent may send only your own “infill_due” template to clients three to four weeks out with nothing booked, up to 15 a run. Anything else waits for you.

Agent · Infill reminders, this run

Sent with your template9
Limit per run15
New clients, held for you2Approve
On its own, by your rule

Infills booked with their usual tech.

When a client replies, Duke offers their usual tech's free times for the infill length you've set and books it, for the services you've made bookable.

Duke on WhatsAppTasha has Friday 11:30 or 3:00 for a BIAB infill. Which one?
Booked · BIAB infill, Fri 11:30 with Tasha
Just answers

Shape, shade and sensitivities.

Ask what a client usually has. Duke reads their Nail profile, so whichever tech is free can pick up exactly where the last one left off.

What does Ruby usually have?
DukeAlmond, medium length, BIAB in a sheer pink. Her profile notes she reacted to one gel brand this month.
A hair stylist checking a client's cut in a salon
Who's due an infill and hasn't booked?
DukeNine clients had a full set or infill three to four weeks ago and have nothing booked. Six of them usually see Tasha.
Send them our infill reminder.
Waiting for your approvalSend the WhatsApp template “infill_due” to 9 clientsApprove allNot now
Willow & Co. Salon and Spa in SmartDuke: the Home pageLive demoClosest live demo: Willow & Co. Salon and SpaSalon & spa in Sydney. The same apps, set up for a salon & spa. Open it ↗

The apps nail studios use

Built around the set, the infill and the tech.

Nail techs with their own hours, services timed from a quick polish change to a full acrylic set, retail products and invoices.

CRMBookingsInventoryInvoicingWhatsAppTemplatesDuke on dutyAI agentsInsightsGoalsAutomationsCustom pages

Appointments

Every nail tech's day, without overlaps.

Each tech has their own working hours and time off. Book a set and the next free time is worked out for you, buffer included.

  • Double-booking a tech is refused
  • The tech is told when someone else books or moves their client
An appointments diary with a column per team member and their bookings

Shown: Willow & Co.'s appointments, our salon and spa demo.

Nail profiles

Almond, medium, that exact nude.

A page of your own for what each client likes, so any tech can pick up where the last one left off.

Nail profile · example

Preferred techTasha ReidPerson
ShapeAlmondChoose one
LengthMediumChoose one
Usual serviceBIAB infillChoose one
SensitivitiesReacted to one gel brandText

Duke on duty

Questions at midnight, answered.

Prices, aftercare and how long a set lasts: Duke replies from what you've told him. A client who's unhappy with a set goes straight to a person.

  • Drafts only, or replies on its own: your choice
  • Take over any conversation and hand it back
Duke on duty: WhatsApp conversations, a drafted reply and a client handed to a person

Shown: Duke on duty in our salon and spa demo.

Retail

On the shelf and in the system.

Retail products with stock per branch, every movement kept and a reorder level that flags them in time.

Retail products by category with one product low and one out of stock

Shown: retail products in our salon and spa demo.

Pages Duke can build for you

Profiles, designs, vouchers.

Built for your studio during guided setup or by asking Duke. For example:

Nail profilesNail art designsGift vouchersAftercare notesTech training recordsSupplier contacts
Talk to us: we set it up for you.

We set it up with your services, nail techs, products, WhatsApp number and client list. Willow & Co., our salon and spa demo, shows appointments by team member, retail stock and Duke on WhatsApp.

Talk to usSee the closest live demo

Ask Duke

Try these in Willow & Co. Salon and Spa, our closest live demo, signed in as the owner.

“Who's more than three weeks past an infill with nothing booked?” (opens the live demo in a new tab)“Which polish and retail products are running low?” (opens the live demo in a new tab)“How many new sets did each tech do last month?” (opens the live demo in a new tab)

Related

Also for

Beauty salon

Brows, lashes, facials and waxing by therapist, treatment courses and skincare stock.

Salon & spa

Appointments by stylist, client profiles, retail stock, gift vouchers and regulars won back.

Barbershop

Fades, beard trims and shaves by barber, booked on WhatsApp, with product stock.

Keep your nail book full.

Tell us your services and techs, and we'll set it up with your WhatsApp number and client list. Or look around the salon demo first.

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Or email support@smartduke.com

Talk to us

We reply by email, usually within one working day. No newsletters.