Product

AI CRMAI ERPWhatsApp CRMAI agentsBuild with AIMeet DukeAll apps
Industries Pricing

Partners

For agenciesSource licenceFor studentsCompare DukeOS
Custom software

Resources

Live demosGuidesHelp centreJournalCustom softwareAbout SmartDuke
Start free Sign in

IndustriesHome & field servicesAC & appliance service

DukeOS for AC and appliance service companies · AI operating systemCRM, ERP and AI agents in one system. From $49 a month per business. About DukeOS

AC service softwareEvery AC on contract, every visit on the diary.

DukeOS is the AI operating system for AC and appliance service businesses: repair visits, yearly AMC service plans, job sheets, invoices and WhatsApp in one app, with Duke, an AI assistant that prepares the work for your approval. When the heat comes and every customer writes at once, Duke answers, books visits with free technicians and keeps each unit on the customer's site.

An electrician working on wiring in a home
Duke on WhatsAppSorry about that, Fatima. A repair visit is AED 150, taken off any repair. Imran can come today at 16:00 or tomorrow at 10:00.
Booked · Today 16:00 service visit with Imran

01Duke at your AC service business

Duke keeps the AMCs coming back year after year.

He books repair visits on WhatsApp in the hot months, saves every unit on the customer's site and tells you which AMC customers are due a service with nothing booked. Renewal notes and invoices wait for your yes.

Who decides

  • On its own, by your ruleDuke on duty does it for the customer who wrote, once you switch that action on.
  • Waits for your approvalHe prepares it and shows a one-line preview. Nothing changes until you approve.
  • Just answersReading needs no approval, and he sees only what the person asking may see.
  • Ready when you open the appInsights are made from your own numbers when you open the app.
Meet Duke

A day with Duke

A Sunday in May at an AC service company in Dubai
  1. Had today's numbers readyYou open the Dashboard: 23 new enquiries, 31 visits booked, AED 8,400 collected.InsightsReady when you open the app
  2. Booked Fatima's warm ACService visit today 16:00 with Imran, AED 150, from his free times.Duke on dutyOn its own, by your rule
  3. Saved the units on her siteVilla 14, Al Barsha: 3 split ACs, installed 2021. On her Sites record.Custom pagesOn its own, by your rule
  4. Found AMC visits not booked18 customers on the yearly plan are due their pre-summer service. Nothing booked yet.MembershipsJust answers
  5. Drafted 9 AMC renewal notesService plans ending in the next 30 days. One note each, waiting for your yes.AI agentsWaits for your approval
  6. Handed a complaint to the officeMr Haddad says the noise is back after Tuesday's repair. Passed to Rania with the chat.Duke on dutyOn its own, by your rule
An example day. Names and numbers are made up.

Duke does this for you

01Just answers

AMC visits, never forgotten.

A yearly service plan with 4 visits comes ready. Visits don't repeat in the diary on their own, so Duke checks every plan holder against the diary and names the ones still without a visit.

Yearly plan · No visit booked

Villa 14, Al Barsha · 3 unitsPre-summer serviceDue now
Marina Heights 1204 · 2 unitsPre-summer serviceDue Jun
Rose Café · 4 unitsQuarterly serviceDue Jun
02Waits for your approval

Renewals drafted every Monday.

The Service plan renewals agent finds plans ending in the next 30 days and drafts a renewal note for each customer. Nothing goes until you approve.

Agent · Service plan renewals9 yearly plans end in the next 30 days, AED 13,500 between them. A renewal note is drafted for each.
Waiting for your approvalSend email “Renew your AC service plan” to 9 customersApproveNot now
03On its own, by your rule

The busy weeks, answered.

When the heat arrives, Duke answers each message, books a free visit and saves the units on the customer's site. Questions about buying a new unit go to a person.

Duke on WhatsAppI'll pass that to Rania in our office, she'll send you options and prices today.
Handed over · Rania · New unit enquiry
04Just answers

Every unit's history, one question away.

Each visit has a job sheet: work done, parts used, hours on site. Ask Duke what was done on a unit and he reads you the sheets, newest first.

Job sheets · Villa 14, bedroom AC

12 May · ImranGas top-up, filter cleanDone
3 Feb · SureshAMC service visitDone
18 Oct · ImranCapacitor replacedSigned off

02The apps AC and appliance service companies use

Repairs, AMCs, job sheets and payments.

Visits by technician, yearly service plans with a set number of visits, a job sheet for every unit serviced, quotes for new units, invoices and a help desk for complaints.

03In the app

A closer look.

Screens from our live demos, and what each part does for the business.

01Service plans

Yearly AMCs with a set number of visits.

A ready-made yearly service plan with 4 visits, or your own: price, length and visits included. Renewals, plans ending soon and lapsed customers are worked out for you, and a renewal reminder goes before each one ends.

  • Renewal reminder as a ready-made automation
  • Sold this month on the Dashboard
Memberships: active count, due to renew, lapsed, and an ending soon list with Renew buttons
Shown: memberships in Pulse Fitness Studio, our gym demo. Yours lists AMC service plans.

02Sites and job sheets

Every unit, every visit, recorded.

A ready-made Sites page holds the address, access notes, the equipment on site and when it was installed. A Job sheet for every visit records the technician, work done, parts used and whether the customer signed off.

  • Job sheets on a board from Booked to Done
  • Linked to the customer's timeline

SitesList

CustomerAddressEquipment on siteInstalled on
Fatima Al MansouriVilla 14, Al Barsha3 split ACs, 1.5 tonMar 2021
Rose CaféShop 2, Jumeirah4 cassette unitsJan 2019
Arjun MehtaMarina Heights 12042 split ACs, fridgeAug 2022

03Complaints

When a repair comes back, it's a ticket.

Complaints and warranty calls become help desk tickets, linked to the customer, with emailed replies and internal notes. Nothing gets lost between the office and the technician.

  • Open, pending, resolved and closed
  • First reply time recorded
Client requests list with tickets T-0002 to T-0006, their status Open or Waiting on customer, priority and owner
Shown: the help desk in Harbour Digital, our agency demo.

Ready-made pages

Sites and job sheets, ready-made.

An AC and appliance service business starts with Sites and Job sheets, linked to the customer. Add your own, like Warranty cards or Gas used, by asking Duke.

  • Sites
  • Job sheets

04No code

Need an app that isn't here? Ask Duke.

DukeOS is an AI CRM that builds the whole business, not just code. Every ac & appliance service gets working apps by asking, with fields, a board, a place in the menu and permissions.

Skyline Realty

They asked Duke“Track the lenders and relocation firms who send us clients, with their fee and leads sent.”

They gotA Referral partners app with each partner's firm, phone, referral fee and leads sent.

How it works
A Referral partners page at a real estate agency: partners with their firm, phone, referral fee and leads sent

05See it live

Bring DukeOS to your AC service business.

Tell us your visit types, AMC plans and team, and we'll set up the diary, plans and renewals for you.

Start free, or let us set it up for you.

We set DukeOS up with your visit types, prices, technicians, AMC plans, WhatsApp number and customer list. Harbour Digital, our agency demo, shows quotes, invoices and the help desk; Pulse Fitness Studio shows plans and renewals.

07Questions

AC & appliance service: common questions

Can I sell yearly AMC contracts?

Yes. A yearly service plan with 4 visits comes ready, and you can add your own with a price, a length and the visits included. Plans ending soon are flagged, a renewal reminder goes out, and the Service plan renewals agent drafts a note for each customer every Monday for your approval.

Will the AMC visits book themselves?

No. Visits don't repeat in the diary on their own. Duke lists plan holders who are due a visit with nothing booked, and you or the office book them, or customers book on WhatsApp with Duke.

Can technicians see only their own visits?

Yes. The Technician role sees only their own visits and schedule, with the customer's address and phone, and the job sheets. Office and dispatch books for everyone, sells service plans and sends invoices.

For agenciesSell DukeOS to AC and appliance service companies under your own brand, at your own price.DukeOS for agencies

08Start free

Build your wholebusiness, free.

Free to build. Pay when you publish.

Start free