Billing and your plan

This is about paying SmartDuke for your account. (To bill your own customers, see Invoicing.)

Where to find it

Go to Settings and choose Plan and billing. You'll see your plan, your invoices and your billing details. You need permission to manage billing; owners have it.

Your free trial

New businesses start with a 14-day free trial. The plan card shows how many days are left, and we email you 3 days before it ends. A banner appears in the app in the last week.

Pay your invoice

SmartDuke bills monthly. There's no automatic card charge: you pay each month, and we remind you by email.

1. Open Settings → Plan and billing.
2. Click Pay now (or Pay next month now to pay ahead).
3. Complete the payment.

• In India you pay in rupees through PayU, and 18% GST is added to the plan's price. Add your GSTIN under billing details to claim it.
• Everywhere else you pay in US dollars through PayPal.

After paying you'll see whether it went through. If it says the payment is still being confirmed, don't pay again: it shows within a day. Your receipt comes by email.

Under Billing details, set the Business name on invoices, where to Send invoices and receipts to (empty means the owner's email), and your Address.

Each invoice has its own page. Use your browser's Print to save it as a PDF.

Switch plans

Under Plans, click Switch to this plan. The new plan starts when it's paid. See our pricing for what each plan includes.

Plan limits

Plans include a number of team members, monthly AI credits and some features (such as your own domain or several branches). When you reach a limit, SmartDuke tells you, for example “Your plan's limit is reached. Upgrade to add more people.” Your customers and records aren't affected.

If an invoice isn't paid

1. When the month ends unpaid, owners see Your SmartDuke payment is due. Everything keeps working for 7 more days.
2. After that, the business becomes read-only: everyone can still see everything, but nothing can be changed until the invoice is paid.
3. Billing and sign-in always stay open, so an owner can pay and everything works again straight away.

If you can't pay online, contact us: we can record a bank transfer.