Frequently asked questions

Does Duke change things without asking me?

No. When you ask Duke to change something, he shows you what he'll do and waits for you to approve it. The only things he does on his own are the ones you switched on for Duke on duty, such as answering customers, saving their details, booking and handing over. Even then: never money, cancellations, deletes or bulk messages. See What Duke never does on his own.

Can Duke see everything in my business?

Duke sees only what the person asking him is allowed to see. A front-desk person asking Duke gets answers from what the front desk can see, nothing more. See Roles & permissions.

Can I call him something other than Duke?

Yes. Owners can change the AI assistant name in Settings → Brand. Your team and customers then see your name for him everywhere.

Can I rename the menu, or call my customers “members”?

Yes. Use the menu editor to rename and arrange pages. Words like “members” or “students” are set for your type of business when SmartDuke is set up.

Can I use SmartDuke on my phone?

Yes. SmartDuke works in your phone's browser, with the menu behind the Open menu button. Your customers can add the customer app to their home screen.

Can my customers pay online through SmartDuke?

Not today. You record payments on invoices yourself (cash, UPI, card, bank transfer and so on). See Invoicing.

Does Duke answer phone calls?

Not yet. Duke answers customers on WhatsApp today.

Is SmartDuke a till, an online shop or accounting software?

No. SmartDuke doesn't include point of sale, an online shop, a ledger or payroll. It does have Sales (quotes and orders), Invoicing and Inventory.

Can I get my data out?

Yes, any time: Settings → Security and data → Export your data gives you everything as one ZIP file. See Data export.

What happens if I stop paying?

After a 7-day grace period the business becomes read-only: you can still see everything, but not change it, until the invoice is paid. See Billing and your plan.

Can I try it before I sign up?

Yes. Open a live demo and sign in with one of the role buttons. Demos are made-up businesses, rebuilt every night. See Demo businesses.