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Notifications

The bell shows what's new for you: leads and tasks for you, approvals waiting, bookings, tickets, goals and more.

The bell at the top of every page shows things that need you. A red dot means something is unread or an approval is waiting.

Open your notifications

  1. Click the bell.
  2. Waiting for you lists approvals waiting for you; click Review to open them.
  3. Below are your latest notifications. Click one to open it; it's marked as read.
  4. Click Mark all as read, or See all notifications for the full list.

The full list, Notifications, can show All or only Unread.

What you're notified about

  • A lead or task given to you, tasks due soon and overdue ones.
  • Tickets assigned to you, and customer messages logged on them.
  • Appointments with you booked, moved or cancelled by someone else.
  • Changes Duke prepared that wait for your approval, and your AI agents' runs.
  • Goals achieved, ended or falling behind.
  • From Duke on duty: drafted replies, customers who need a person, and a daily summary of his WhatsApp conversations.
  • Imports finished and data exports ready to download.
  • WhatsApp disconnected.
Still stuck?

Ask Duke inside the app, or write to us and a person will help.

Contact support