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I can't see a menu item or a button

Menu items and buttons are hidden when your role can't use them, the app is off, or the menu was rearranged.

SmartDuke only shows what you can use. If a page or button is missing, one of these is usually why:

  1. Your role doesn't include it. The menu and buttons follow your role. For example, people who can view memberships but not sell them won't see Sell a membership. Ask an owner to check your role.
  2. The app is switched off. An owner can switch apps on in Settings → Modules, if your plan includes them.
  3. The menu was rearranged. Owners can rename, move and hide menu items for everyone, so the page may be under another name or group, or hidden. See Menu editor.
  4. A custom page is shared with certain roles only. Each custom page chooses who can see it and who can add and edit.
  5. You're in a demo. Demos block risky settings (security, billing, roles, the WhatsApp connection and others) even for the Owner.
Still stuck?

Ask Duke inside the app, or write to us and a person will help.

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